TROUBLESHOOTING

SMS isn't working

Debug checklist when texts to / from BandBrain aren't going through.

Why there's no refresh button anywhere

Why BandBrain has no manual "re-sync" / "re-extract" / "rediscover" buttons.

Email forwards aren't being ingested

Debug checklist when emails to your band's BandBrain inbox don't show up.

The bot says it can't see data I know is there

Why the agent says "I don't have that info" when the file is right there in Drive.

Stripe onboarding is stuck / not finishing

What to do when Stripe Connect onboarding shows "pending" or hangs.

The bot says I don't have permission

Why the agent refuses some questions and how to fix it.

The bot gave me wrong info

When the agent's answer is incorrect — how to correct it and why it happened.

Help chat vs Ask BandBrain — which to use

When to use the in-app help chat vs the BandBrain agent itself.