After connecting Stripe (linking an existing account, or creating a new one through Stripe's hosted onboarding), Stripe should show as Connected in the list on the BandBrain Connectors page.
If it doesn't, a few possibilities.
"Onboarding pending"
The connectors page shows a note under Stripe that the account can't take payments yet.
Causes:
- The band exited the hosted onboarding mid-form
- Stripe is still reviewing them (sometimes takes minutes to hours for new accounts)
- Identity / business documents need additional verification
Action: if BandBrain created the account, click Finish setup in Stripe to go back into Stripe's hosted flow at whatever step Stripe needs. If you linked an existing account, there's no Resume button — sign in at https://dashboard.stripe.com and finish what Stripe asks for there.
"Not connected" after onboarding
You completed Stripe's onboarding, returned to BandBrain, but the card still says "not connected".
Causes:
- Stripe's redirect didn't fire correctly
- BandBrain's webhook is behind on processing
- Browser blocked the redirect
Action:
- Click Connect next to Stripe again and install the app. It re-links the same account.
- If that doesn't fix it, email aaron@bandbrain.ai — there might be a webhook delivery issue.
Capability flags off after seemingly complete onboarding
details_submitted = true but charges_enabled = false.
Stripe sometimes needs additional time to review new accounts. Common reasons:
- New business with no transaction history yet
- High-risk industry classification
- Identity documents under review
Action: wait. Stripe usually approves within a few hours. They'll email the connected account's owner if anything needs action.
You can also visit https://dashboard.stripe.com (the connected account, not the platform) and Stripe shows what's pending.
Disconnecting and starting over
If onboarding is truly stuck, click Disconnect next to Stripe. This severs BandBrain's pointer but doesn't delete the Stripe account at Stripe's end. Then connect again — Connect for an account you already have, or Create a Stripe account.
If you need to fully reset (e.g. wrong account got linked), do the same Disconnect from BandBrain side, AND in Stripe's dashboard go to the connected account and delete it before reconnecting.