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// comms

YOUR FIRST BROADCAST

A quick step-by-step for sending your first SMS broadcast to the band.

Send a test to yourself first

Before broadcasting to the band:

  1. Go to Comms (sidebar)
  2. Channel: leave SMS on (default)
  3. Audience: pick Specific people → check just yourself
  4. Body: type "comms test"
  5. Click PREVIEW + SEND
  6. In the modal, confirm the count is 1, then click SEND TO 1
  7. You should get the text on your phone within a few seconds

This proves your channel + audience + opt-in chain is working.

Broadcast to the band

Once the test works, real broadcast:

  1. Channel: SMS (or check Email if you want that too)
  2. Audience: Everyone (or pick a more scoped audience)
  3. Body: your message
  4. PREVIEW + SEND
  5. Read the preview carefully — count, sample names, skip count + reasons
  6. SEND TO X

What to write

  • Keep it short. SMS segments at 160 chars. The composer shows char count.
  • Plain text only. No markdown — asterisks render literally on SMS.
  • Include the timezone if you mention a time. "Lobby 8:15 AM EDT" — not just "8:15".
  • Be direct. Crew read these on phones in motion. "Lobby 8:15. Coffee in the lobby."

When to use email too

  • Email for long messages, anything with a link you want preserved, or important info you want a written record of

After the send

The Comms history row shows the result: delivered count, skipped count, sender, timestamp. If anything failed, the row surfaces the error.

Signed in? Ask the help assistant in your dashboard.

last updated 2026-06-02