By default, the comms composer sends SMS only. You can also enable Email per broadcast.
How to enable
In the full comms composer at /dashboard/comms, the Channels row has two chips: SMS and Email. Click either to toggle, or use both.
The compact composer on the home page is SMS-only — to use email, use the full page.
When to use SMS
- Time-sensitive info that needs immediate read ("doors are pushed to 8")
- Short, direct, scannable
- Most reliable on tour — works without an app, on any cell network
When to use Email
- Long messages (> 320 chars / 2 SMS segments)
- Anything you want a written record of
- Anything with links you want preserved (SMS works but the link previews are weak)
- When the recipient is more likely to check email than SMS
Email broadcasts use your band's BandBrain alias as the From address: <yourband>@bandbrain.ai. Subject defaults to "Update from <yourband>"; you can override per broadcast.
Per-channel readiness
The preview modal breaks down ready/skipped counts per channel. A recipient might be:
- SMS-ready but no email → SMS goes, email skips
- Both ready → both send (the same body on each)
The same person never gets the message twice on the same channel — but they DO get it across each channel you enabled. So if you enable SMS + Email and they're on both, they receive both.
Attachments
The dashboard composer doesn't have file-attachment UI yet. For now:
- SMS: include a link in the body (Drive / Dropbox link works)
- Email: include a link in the body
True file-attachment support for email is on the roadmap. Until then, share via link.
What gets logged
Every broadcast appears in /dashboard/comms history with channels comma-separated (sms,email), recipient counts per channel, and any errors.